Each knife made in our workshop has a unique personalized code, which is part of its technical passport. This code allows you to identify the knife, confirm its authenticity, and view all information about the product. Simply enter the code on our official website in the designated section, and you will gain access to the knife’s passport, which includes its specifications, manufacturing date, and warranty terms. This ensures transparency and provides you with additional confidence in the quality of our products.
Warranty
We strive to ensure the highest quality of every knife created in our workshop. All products undergo meticulous inspection before being sent to the customer. At the same time, we understand the importance of providing full support and after-sales service. That’s why we offer an extended warranty and professional service for our clients.
- Materials and manufacturing warranty.
We guarantee the quality of the materials used and the manufacturing process. If a factory defect is discovered (mechanism malfunction, material breakage, or flaws in workmanship), we will repair the issue or replace the knife free of charge.
- Warranty period.
The warranty period is 12 months from the date of purchase. The warranty is valid provided the knife is used according to the operating instructions.
- What does the warranty cover?
– Mechanical malfunctions (locking mechanism, pivot assembly).
– Handle or blade defects caused by manufacturing errors.
– Issues with the finish under normal usage conditions.
- What does the warranty not cover?
– Wear and tear due to prolonged use.
– Mechanical damage caused by improper use (impacts, excessive loads, disassembly, etc.).
– Changes or modifications to the knife by third-party craftsmen.
Service maintenance
- Free sharpening
We offer free knife sharpening for all our customers. This ensures that your knife remains sharp and ready for use at all times.
- Preventive maintenance
We recommend regularly performing preventive maintenance on your knives. This includes checking the mechanisms, cleaning, and re-lubricating the pivot assembly.
- Knife repair
In case of damage or the need to replace individual parts (clips, scales, screws), we provide fast and high-quality repairs under the service agreement.
How to use the warranty or service?
- Contact us via any convenient channel: phone, email, or the feedback form on our website.
- Describe the issue and attach photos of the product if possible.
- Our managers will contact you to clarify details and provide instructions for the next steps (sending the knife, repair, or replacement).
Why choose us?
We are confident in the quality of our products and care about every customer. Our warranty and service system is designed to ensure you get maximum satisfaction and benefit from our knives. Your comfort and trust are our top priorities.
If you have any questions regarding the warranty or service, feel free to contact us — we’re always ready to help!
